fjok Privacy Policy

1. Introduction and Applicability

fjok is a trusted online gaming and betting platform for players in Bangladesh. We give the highest priority to our users' privacy and commit that your personal information will never be sold or shared with third parties without authorization.

This privacy policy applies when you:

• Visit the fjok.cam website
• Create an account with fjok or use fjok Login
• Enjoy our games (slots, cricket betting, casino games)
• Seek support through our live chat or email
• Make transactions via bKash, Nagad, Rocket, or Upay

2. What Information We Collect

fjok collects two types of information — information you provide directly and information collected automatically.

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Identity document information (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Account preferences and settings

2.2 Information Collected Automatically

• IP address and device identification information
• Browser type and version
• Website usage patterns and page visit history
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

3. Purpose of Using Your Information

fjok uses your information only for the following legitimate purposes:

3.1 Account and Service Management

We use your information to create and manage your fjok account, verify your identity, process payments, and personalize your gaming experience. This also includes determining bonus offer eligibility, updating VIP levels, and providing support.

3.2 Security and Fraud Prevention

Your information is analyzed to detect and prevent unauthorized access, fraudulent transactions, and account misuse. We ensure the protection of your information through SSL encryption and advanced security protocols.

3.3 Legal Compliance

Information is retained as necessary to manage responsible gaming policies, verify minimum age (21+), and comply with Anti-Money Laundering (AML) regulations.

3.4 Service Improvement

Aggregated data is used to analyze platform performance, test new features, and improve the user experience.

4. Data Sharing and Third Parties

fjok does not sell your personal information to third parties. However, information may be shared in the following limited cases:

• Payment processors: To complete bKash, Nagad, Rocket, and Upay transactions
• Technology partners: For platform hosting and security services, under strict confidentiality agreements
• Legal authorities: When required by court order or legal obligation
• Fraud prevention agencies: Where necessary for account protection

Any third-party partners are contractually bound to maintain the same privacy standards as ours. They may not use your information beyond our instructions.

5. Cookie Policy

fjok uses cookies and similar technologies to operate the website effectively. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for maintaining your session, preserving login status, and ensuring the core functionality of the website. They cannot be disabled.

5.2 Analytical Cookies

Used to understand website traffic and usage patterns. The data collected from these cookies is aggregated and anonymous.

5.3 Cookie Control

You can disable cookies from your browser settings. However, this may limit some functionality of the website.

6. Data Protection and Security

fjok uses industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transfers occur through encrypted channels
• Firewall Protection: Advanced firewalls prevent unauthorized access
• Access Control: Only authorized personnel can access your information
• Regular Security Audits: Regular tests are conducted to identify system vulnerabilities
• Data Backup: Your information is backed up on secure, encrypted servers

7. Data Retention Period

fjok does not retain your personal information longer than necessary. The general policy is:

• Active account data: Retained for as long as the account remains active
• After account closure: Information required for legal and regulatory compliance is retained for a specified period
• Transaction records: Retained for the period required under financial regulations
• Marketing communication data: Deleted after you withdraw your consent

8. Your Rights

As a fjok user, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

You may contact us to correct inaccurate or incomplete information.

8.3 Right to Erasure

Under certain conditions, you may request that your personal information be deleted (though this may not be complete where legal obligations exist).

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Opt Out of Marketing

You may unsubscribe from promotional emails and communications at any time.

9. Children's Privacy

fjok strictly prohibits use by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor has created an account, we will immediately delete that account and all associated information.

During account creation, we verify national identity cards or approved identity documents for age verification.

10. International Data Transfers

fjok's servers and technology infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Data transfers occur through secure, encrypted channels
• The receiving party maintains equal or higher privacy protection standards
• International data protection standards are followed

11. Policy Changes

fjok may update this privacy policy from time to time. For significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

If you continue using fjok after changes are made, you will be considered to have agreed to the updated policy. For significant changes, new consent will be obtained.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways: