fjok Terms and Conditions

The meanings of the following words and terms used in this terms and conditions document are described below. These definitions apply throughout the entire document.

"fjok" or "Platform"

The fjok.cam website and all services, gaming facilities, payment portals and customer support services operated under it are collectively referred to as "fjok" or the "Platform".

"User" or "Member"

Any person who has created an account on fjok and is using any service of the platform is referred to as a "User" or "Member".

"Services"

Online casino games, sports betting, card games and other entertainment activities provided through fjok are collectively referred to as "Services".

"Terms"

All rules, regulations, guidelines and policies written in this document are collectively referred to as the "Terms".

To use fjok's services, you must create a personal account. All information provided at the time of registration must be true, accurate and up to date.

2.1 Registration Requirements

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• The name, email and mobile number used for registration must be your own.
• fjok reserves the right to verify the accuracy of information provided when opening an account.
• Keeping the account password confidential is entirely the member's responsibility.

2.2 Account Verification (KYC)

To ensure secure transactions, fjok may request the necessary documents for identity verification at any time. The withdrawal process may be put on hold until verification is complete.

2.3 Account Security

If you notice any suspicious activity affecting your account security, contact the fjok support team immediately via 24/7 live chat.

To register as a member and use fjok's services, the user must meet the following conditions:

• Must be at least 21 years of age.
• Online gaming must be legally permitted in your area.
• You must play for yourself, by your own choice and with your own funds.
• Placing bets or managing an account on behalf of a third party is prohibited.
• Acting in a professional or institutional capacity while placing bets is not allowed.

If fjok has credible evidence that a member is not meeting the above conditions, fjok reserves the right to close the account and return the relevant deposits.

4.1 Deposit Terms

The following methods are accepted for depositing funds into your fjok account:

• bKash — Direct mobile banking
• Nagad — Postal department digital financial service
• Rocket — Dutch-Bangla Bank mobile service
• Upay — UCB mobile wallet

4.2 Withdrawal Terms

The account must be fully verified before submitting a withdrawal request. Withdrawals will only be sent via the same method and to the same account used for the deposit.

• Minimum withdrawal: ৳500
• Withdrawal processing time is 30 minutes to 3 hours.
• Additional time may be required for verification.
• fjok reserves the right to temporarily suspend withdrawals in the case of suspicious transactions.

4.3 Transaction Security

All financial transactions on fjok are secured by SSL encryption. Your payment information is never shared with any third party.

5.1 Welcome Bonus

New members on fjok will receive a 100% welcome bonus on their first deposit, up to ৳20,000. The following conditions must be met to receive this bonus:

• The bonus applies only once, on the first deposit.
• The bonus is valid for 30 days from the date of deposit.
• The bonus cannot be converted to cash and is only usable for betting.
• Your own funds must be fully used before placing bets with the bonus funds.

5.2 VIP Program

fjok's VIP program has 5 tiers, each with weekly cashback benefits:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.7%
• Platinum: Weekly cashback up to 1.0%
• Diamond: Weekly cashback up to 1.2%

Progression through fjok VIP tiers depends on your consistent participation and activity on the platform.

5.3 Other Promotions

From time to time, fjok may offer special promotional offers, tournaments and seasonal bonuses. Each offer will have its own terms and conditions, which will be stated in the offer details.

The following general rules apply to placing bets on fjok. Separate rules may apply for specific game categories.

6.1 Sports Betting

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or postponed, bets will be settled in accordance with fjok's established policy.
• fjok reserves the right to void any bet accepted due to a technical error.
• In live betting, if the internet connection is lost, the last confirmed bet will remain valid.

6.2 Casino Games

• Each game's own rules apply, as stated in the game interface.
• Game results are determined by a verified random number generator (RNG).
• fjok reserves the right to cancel a round if an abnormal result occurs due to a software error.

6.3 Fair Play Policy

fjok is committed to ensuring a neutral and fair gaming environment. We use software from certified game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt) that are independently tested.

The following activities are strictly prohibited on the fjok platform. Violating these prohibitions may result in account closure and forfeiture of deposits.

• Creating or operating multiple accounts.
• Opening an account using a false identity or another person's information.
• Attempting to obtain bonus or promotional benefits through fraud.
• Transacting funds obtained from illegal sources (money laundering).
• Hacking, manipulation or unauthorised access to the platform's software.
• Any attempt to manipulate game results.
• Fraudulent behaviour towards other members.
• Rude or threatening behaviour towards fjok staff.
• Playing using automated software, bots or scripts.

8.1 Suspension by fjok

fjok may temporarily or permanently suspend an account without prior notice in the following circumstances:

• If any clause of the Terms is violated.
• If suspicious activity is identified on the account.
• Failure or refusal to complete identity verification.
• If evidence of involvement in prohibited activities is found.
• Upon instruction from a court or government authority.

8.2 Account Closure by the Member

Any member may request to close their account at any time. In such cases, the remaining balance in the account (excluding bonuses) will be returned, after all verification processes have been completed.

8.3 Self-Exclusion

As part of responsible gaming, any member may temporarily or permanently take a break from the platform on their own initiative. For more information on this, please visit our Responsible Gaming page.

fjok is committed to providing the highest quality service as a safe and reliable platform. However, fjok's liability is limited in the following cases:

• Losses caused by internet disconnection or technical faults.
• Losses caused by issues in third-party provider software.
• Unforeseen natural disasters or force majeure situations.
• Losses caused by a member's own negligence or by sharing login credentials with an unauthorized person.
• Temporary service interruptions during system maintenance.

9.1 Dispute Resolution

For any dispute or complaint, first contact the fjok support team via 24/7 live chat. You may also reach us by email: [email protected]. The support team provides service in Bengali and strives to resolve all complaints as quickly as possible.