Safe and Responsible Gaming

fjok's commitment to responsible play

Q: Where can I get help if I have a gambling problem?

First, contact us via fjok's 24/7 live chat or by email at support@fjok.cam. Our trained team will assist you with complete confidentiality. You should also speak with close family members and seek professional mental health support.

fjok believes that online gaming is entertainment — not a burden. Use our protection tools and play with healthy habits.

Our promise

fjok is committed to creating a safe and enjoyable gaming environment for players in Bangladesh. We know that most people use online casino and betting services for entertainment — and that is how it should be. However, for some individuals gaming can sometimes become a problem.

Our responsible gaming program helps every player keep control of their gaming experience in their own hands. From setting deposit limits to full self-exclusion — fjok is with you at every step. This platform is open only to those aged 21 and above.

Responsible gaming is not a sign of weakness — it is proof of a smart and healthy mindset. Whenever you feel you need help at fjok, our support team is ready for you 24/7.

Protection tools

All of these protection features are available free of charge on every fjok account.

Deposit Limits

Set in advance how much you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a waiting period applies before it can be increased.

Bet Limits

Control the total amount you wager within a set time period. This limit will help you stay within your budget and prevent placing excessive bets on impulse.

Temporary Break (Time-Out)

If you feel you need a short break, suspend your account temporarily for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets.

Self-Exclusion

For long-term issues, you can request that your account be closed for 6 months, 1 year, or permanently. Once this process begins it cannot easily be cancelled.

Session Time Limit

Set a maximum duration for how long you will play in one session. When the session ends you will be logged out automatically — this prevents spending too much time playing.

Gaming History Review

View your complete deposit, withdrawal, and betting history. Analysing your own habits is the first step toward responsible gaming.

Warning signs of a problem

If any of the following apply to you, it is time to seek help. fjok is always by your side.

You keep placing larger bets to try to recover lost money and cannot stop.

You are spending money that your family, friends, or work depend on for gaming.

You have tried to stop gaming but keep failing.

You are lying or hiding your gaming from family members.

You are using gaming to cope with anxiety, depression, or loneliness.

You feel restless or irritable when not gaming and can only think about the next game.

Gaming is interfering with your daily responsibilities, studies, or professional duties.

For players aged 21 and above only

fjok strictly enforces a 21+ age limit. Age is verified when an account is created. Minors are not permitted to open accounts, and any such accounts found are closed immediately.

How to activate protection

Enable protection tools on your account in just a few steps.

Log in to your account

Choose the tool you prefer

Deposit limit, session time, bet limit, or time-out — select whichever you need.

Set your limit

Enter the amount or time period and confirm. Deposit limits take effect immediately; increasing them requires a waiting period.

Contact the support team

For self-exclusion, reach out to us via live chat — we will complete the process quickly and confidentially.

Review regularly

Check your gaming history every month. If you notice any changes, reduce your limits further or take a break.

How to stay safe

Responsible gaming is not just about setting limits — it is part of a mindful way of living.

Plan a budget

Decide how much entertainment spending you can afford each week. Never deposit more than that amount. Remember — it is not realistic to expect to earn income from gaming; it is entertainment.

Set a time limit

Decide how long you will play before you start. Use an alarm or timer. Log out as soon as the session ends — avoid the "just a little longer" mindset.

See it as entertainment

Gaming is entertainment just like watching a film or chatting with friends. Think of money lost as the cost of that entertainment — never try to chase your losses.

Let someone close know

Tell a family member or trusted friend about your gaming habits. They can understand the situation from the outside and help if needed.

Never play with borrowed money

Never place bets using a loan, a credit card, or money borrowed from others. Only use money that, if lost, will not affect your daily life.

Protect your mental health

Stay away from gaming when you are feeling down, stressed, or lonely. It is hard to make good decisions in that state. Instead, rest or talk to a friend.

Contact us for help

Whether the issue is small or large — our team is always by your side.

24/7 support in Bengali

Contact us on live chat for any questions or assistance related to responsible gaming. Our trained support team speaks Bengali and your information will be kept completely confidential.

Live Chat — 24 hours, 7 days

[email protected]

Frequently Asked Questions

Let our support team know through live chat that you want self-exclusion. They will help you complete the process. You can choose a period of 6 months, 1 year, or permanent. Once activated, this limit cannot be easily lifted.

Yes, reducing or setting a new deposit limit takes effect immediately. However, increasing a limit requires a waiting period for safety — this prevents impulsive over-deposits in the heat of the moment.

A time-out is a temporary break — from 24 hours up to 30 days. After that period, your account is automatically reactivated. Self-exclusion is long-term — a minimum of 6 months — and lifting it requires an additional verification process.

No, never. fjok strictly enforces a 21+ age limit. Age is verified at account registration, and identity documents may be requested if underage use is suspected. Accounts belonging to minors are closed immediately.

When self-exclusion is activated, your existing account balance remains safe. No bets can be placed or new deposits made while the exclusion is active. Your balance becomes accessible again once the exclusion period ends.

First, contact us via fjok's 24/7 live chat or by email at [email protected]. Our trained team will assist you with complete confidentiality. You should also speak with close family members and seek professional mental health support.

Setting a session time limit means you cannot play continuously beyond that duration. When the set time is reached, a warning message is shown and you are then logged out automatically. This protects you from spending too much time playing.

Enjoy safely, play responsibly

Enjoy all of fjok's games and betting features responsibly.

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